Privacy Policy

Mobile2CRM by Spikko

Document revision History
Version: 2.1
July 11, 2019
Document creation
Version: 2.2
May 04 2020
Document update
Version: 2.3
March 03, 2021
Document update

Table of Contents

Mobile2CRM by Spikko Telecom Ltd. (“us”, “we”, or “our”) operates product (hereinafter referred to as the “Product”).

This page informs you of our policies regarding the collection, use and disclosure of personal data when you use our Product and the choices you have associated with that data.

We use your data to provide and improve the Product. By using the Product, you agree to the collection and use of information in accordance with this policy. Unless otherwise defined in this Privacy Policy, the terms used in this Privacy Policy have the same meanings as in our Terms and Conditions, accessible from

1. Definitions

Product. The is operated by Spikko Telecom Ltd.

Personal Data. Personal Data means data about a living individual who can be identified from that data.

Usage Data. Usage Data is data collected automatically either generated by the use of the Product or from the Product infrastructure itself (for example, the duration of a page visit).

Cookies. Cookies are small files stored on your device (computer or mobile device).

Data Controller. Data Controller means the natural or legal person who (either alone or jointly or in common with other persons) determines the purpose and the manner in which any personal information is processed. For the purpose of this Privacy Policy, we are a Data Controller of your Personal Data.

Data Processors (or Service Providers). Data Processor (or Service Provider) means any natural or legal person who processes the data on behalf of the Data Controller. We may use the services of various Service Providers in order to process your data more effectively.

Data Subject (or User). Data Subject is any living individual who is using our Product and is the subject of Personal Data.


In Short: We collect personal information that you provide to us such as name, Email address, phone number, country, country, location, login data (username and password) and Some information such as IP address and/or browser and device characteristics – is collected automatically when you visit our websites or using the Product.

  • Information Collection and Use. We collect several different types of information that you voluntarily provide to us when using our Product, when you contact us through the Product, expressing an interest in obtaining information about us or our products and services, when we correspond with you as a customer or prospective customer, all in order to provide and improve our Product.

For application usage (“dialing”), while using our Service, we may require you to provide us with certain personally identifiable information, including but not limited to Contacts information required for the dialing operation. The information that we request will be retained by us to be used for this intended purpose.

The app does use third party services that may collect information used to identify you.

Link to privacy policy of third party service providers used by the app

  • Types of Data Collected:
    • Personal Data. While using our Product, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you (“Personal Data”). Personally identifiable information may include, but is not limited to: (i) Email address; (ii) First name and last name; (iii) Phone number; (iv) Cookies and Usage Data. We may use your Personal Data to contact you with newsletter, marketing or other information that may be of interest to you. You may opt out of receiving any, or all, of these communications from us by following the unsubscribe link or the instructions provided in any email we send.
    • Usage Data. We may also collect information on how the Product is accessed and
      used (“Usage Data”). This Usage Data may include information such as
      your computer’s Internet Protocol address (e.g. IP address), browser type,
      browser version, the pages of our Product that you visit, the time and date of
      your visit, unique device identifiers and other diagnostic data.
    • Log Data. We want to inform you that whenever you use our Service, in a case of an error in the app we collect data and information (through third party products) on your phone called Log Data. This Log Data may include information such as your device Internet Protocol (“IP”) address, device name, operating system version, the configuration of the app when utilizing our Service, the time and date of your use of the Service, and other statistics.


In Short: We may use cookies and other tracking technologies to collect and store information

  • Tracking Cookies Data. We use cookies and similar tracking technologies to track the activity on our Product and we hold certain information. Cookies are files with a small amount of data which may include an anonymous unique identifier. Cookies are sent to your browser from a website and stored on your device. Other tracking technologies are also used such as beacons, tags and scripts to collect and track information and to improve and analyze our Product. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Product. Examples of Cookies we use: (i) Session Cookies.We use Session Cookies to operate our Product; (ii) Preference Cookies. We use Preference Cookies to remember your preferences and various settings; (iii) Security Cookies. We use Security Cookies for security purposes.


In Short: We process your information for purposes based on legitimate business interests, the fulfillment of our contract with you, compliance with our legal obligations, and/or your consent.

  • Use of Data. Mobile2CRM by Spikko Telecom Ltd. uses the collected data for various purposes: (i) to provide and maintain our Product; (ii) to notify you about changes to our Product; (iii) to allow you to participate in interactive features of our Product when you choose to do so; (iv) to provide customer support; (v) to gather analysis or valuable information so that we can improve our Product; (vi) to monitor the usage of our Product; (vii) to detect, prevent and address technical issues.
  • Legal Basis for Processing Personal Data under the General Data Protection Regulation (GDPR). If you are from the European Economic Area (EEA), Mobile2CRM by Spikko Telecom Ltd. legal basis for collecting and using the personal information described in this Privacy Policy depends on the Personal Data we collect and the specific context in which we collect it. Mobile2CRM by Spikko Telecom Ltd. may process your Personal Data because: (i) We need to fulfill a contract with you; (ii) You have given us permission to do so; (iii) The processing is in our legitimate interests and is not infringed by your rights; (iv) For payment processing purposes; (v) To comply with the applicable law.


In Short: We keep your information for as long as necessary to fulfill the purposes outlined in this Privacy Policy unless otherwise required by law.

  • Retention of Data. Mobile2CRM by Spikko Telecom Ltd. will retain your Personal Data only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use your Personal Data to the extent necessary to comply with our legal obligations (for example, if we are required to retain your data to comply with applicable laws), resolve disputes and enforce our legal agreements and policies. Mobile2CRM by Spikko Telecom Ltd. will also retain Usage Data for internal analysis purposes. Usage Data is generally retained for a shorter period of time, except when this data is used to strengthen the security or to improve the functionality of our Product, or we are legally obligated to retain this data for longer periods.


In Short: We only share information with your consent, to comply with laws, to protect your rights, or to fulfill business obligations. Furthermore, we may transfer, store and process your information in countries other than your own

  • Transfer of Data. Mobile2CRM by Spikko Telecom Ltd. will only share information with your consent, to comply with laws, to protect your rights, or to fulfill business obligations. Your information, including Personal Data, may be transferred to – and maintained on – computers located outside of your state, province, country or other governmental jurisdiction where the data protection laws may differ from those of your jurisdiction. Your consent to this Privacy Policy followed by your submission of such information represents your agreement to that transfer. Mobile2CRM by Spikko Telecom Ltd. will take all the steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy Disclosure of Data.
    • Disclosure for Law Enforcement. Under certain circumstances, Mobile2CRM by Spikko Telecom Ltd. may be required to disclose your Personal Data if required to do so by law or in response to valid requests by public authorities (e.g. a court or a government agency).
    • Legal Requirements. Mobile2CRM by Spikko Telecom Ltd. may disclose your Personal Data in good faith provided that such action is necessary to comply with legal obligations, legal liability reasons (i) to comply with a legal obligation; (ii) to protect and defend the rights or property of Mobile2CRM by Spikko Telecom Ltd.; (iii) to prevent or investigate possible wrongdoing in connection with the Product; (iv) to protect the personal safety of users of the Product or the public; (v) for legal liability reasons.
    • Vendors, Consultants and Other Third-Party. We may share your data with third party vendors, contractors or agents who perform services for us or on our behalf and require access to such information to do that work. Examples may include: data analysis, email delivery, database management services, customer service and marketing efforts. We may allow selected third parties to use certain technologies on the Product, which will enable them to collect data about how you interact with the Product over time. This information may be used to, among other things, analyze and track data, determine the use of certain content and better understand online activity.
    • Business Transfers. We may share or transfer your information in connection with, or during negotiations of, any merger, sale of Mobile2CRM by Spikko Telecom Ltd. assets, financing, or acquisition of all or a portion of our business to another company.
  • Service Providers. We may employ third party companies and individuals to facilitate our Product (“Service Providers”), provide the Product on our behalf, perform Product-related services or assist us in analyzing how our Product is used. These third parties have access to your Personal Data only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.
  • We do not store or collect your payment card details. Payment information is provided directly to our third-party payment processors whose use of your personal information is governed by their Privacy Policy. These payment processors adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of payment information.
  • Links to Other Sites. Our Product may contain links to other sites that are not operated by us. If you click a third party link, you will be directed to that third party’s site. We advise you to review the Privacy Policy of every site you visit. We have no control over and assume no responsibility for the content, privacy policies or practices of any third party sites or services.


In Short: We aim to protect your personal information through a system of organizational and technical security measures.

  • Security of Data. The security of your data is important to us, yet no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Data, we cannot guarantee its absolute security.


In Short: If you are a resident of California, you are granted specific rights regarding access to your personal information.

  • Our Policy on “Do Not Track” Signals under the California Online Protection Act (CalOPPA). We do not support Do Not Track (“DNT”). Do Not Track is a preference you can set in your web browser to inform websites that you do not want to be tracked. You can enable or disable Do Not Track by visiting the Preferences or Settings page of your web browser.


In Short: In some regions, such as the European Economic Area, you have rights that allow you greater access to and control over your personal information. You may review, change, or terminate your account at any time.

  • Your Data Protection Rights under the General Data Protection Regulation (GDPR). If you are a resident of the European Economic Area (EEA), you have certain data protection rights. Mobile2CRM by Spikko Telecom Ltd. aims to take reasonable steps to allow you to correct, amend, delete or limit the use of your Personal Data. If you wish to be informed about what Personal Data we hold about you and if you want it to be removed from our systems, please contact us. In certain circumstances, you have the following data protection rights:
    • The right to access, update or delete the information we have on you.Whenever made possible, you can access, update or request deletion of your Personal Data directly within your account settings section. If you are unable to perform these actions yourself, please contact us to assist you.
    • The right of rectification.You have the right to have your information rectified if that information is inaccurate or incomplete.
    • The right to object.You have the right to object to our processing of your Personal Data.
    • The right of restriction.You have the right to request that we restrict the processing of your personal information.
    • The right to data portability.You have the right to be provided with a copy of the information we have on you in a structured, machine-readable and commonly used format.
    • The right to withdraw consent.You also have the right to withdraw your consent at any time where Mobile2CRM by Spikko Telecom Ltd. relied on your consent to process your personal information.
  • Please note that we may ask you to verify your identity before responding to such requests.
  • You have the right to complain to a Data Protection Authority about our collection and use of your Personal Data. For more information, please contact your local data protection authority in the European Economic Area (EEA).


In Short: We do not knowingly collect data from or market to children under 18 years of age

  • Children’s Privacy. Our Service does not address anyone under the age of 18 (“Children”). We do not knowingly collect personally identifiable information from anyone under the age of 18. If you are a parent or guardian and you are aware that your Child has provided us with Personal Data, please contact us. If we become aware that we have collected Personal Data from children without verification of parental consent, we take steps to remove that information from our servers.


In Short: Yes, we will update this policy as necessary to stay compliant with relevant laws.

  • Changes to This Privacy Policy. We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.
  • Acceptance. By using the website or the services you approve your acceptance of the terms of this Privacy Policy and the website’s Terms and Conditions. If you do not agree to this Privacy Policy or Terms and Conditions, you may not use the website and the services. If you continue to use the website or the services following the publication of this Privacy Policy, it shall be deemed to be fully accepted by you.


  • Contact Us. If you have any questions about this Privacy Policy, please contact us: