The key to Customer Retention and Increased Upselling – B2B and B2C

Relationship between customers and businesses starts and ends with Reachability. Once the sale is made, the next obvious challenge is to retain the customer and maximize the CLV (Customer Lifetime Value) – for the subscription length, the reputation, the potential likelihood of upselling, for the reviews, etc. Businesses need to take care of that customer […]

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