Cellular Call Recording & CRM Integration

The Mobile2CRM solution allows our staff and agents to work with their cell phones at the office, on the go and from home.
It increased sales and efficiency of the workforce, and enabled us to meet the regulatory requirements. In addition, fully documenting the mobile calls, recordings, tracking capability, and automatic integration with our CRM catapulted our quality of service and client feedback scores.

The Mobile2CRM solution allows our staff and agents to work with their cell phones at the office, on the go and from home.
It increased sales and efficiency of the workforce, and enabled us to meet the regulatory requirements. In addition, fully documenting the mobile calls, recordings, tracking capability, and automatic integration with our CRM catapulted our quality of service and client feedback scores.

The Customer

A major Insurance agency

Challenge:

Agent reachability issues were impacting sales closure rates and overall customer ratings were suffering. Adoption of cell phone use for business was slow due to employee privacy considerations, and technical integration issues with CRM and call recording systems mandated by regulation.

Solution:

Mobile2CRM introduced a separate virtual business profile on agents’ cellphones, with a virtual number, WhatsApp and SMS functionality, as well as seamless central call recording and CRM integration capabilities.
This enabled agents to call clients and prospects using their cellphones, and invite their prospects to call them back at any time via their “private” mobile number, demonstrating their personal commitment. In addition, business calls using the agent’s cellphone (even in out-of-office hours) are now recorded as mandated by regulation and linked to the CRM.
The system also provides analysis and performance improvement tools including reports, call recording data, etc. to further enhance and optimize efficiency and performance.

Outcome and benefits:

Closure rates increased by 30%, broken sales cycles were fixed, client service ratings improved dramatically, and as to privacy and other regulatory constrains – requirements were met.

Pricing Request

Please help us understand your requirements:

    Request Demo

    Please help us understand your requirements:

      mobile2crm

      Register Now

        Register Now

          Pricing Request

          Please help us understand your requirements:

            Pricing Request

            Please help us understand your requirements:

              To Get Started

              Please help us understand your requirements:

                Ok we get it

                You care less than we do about your lost cellphone business calls. But just before we give up - how about if we can show you in 5 minutes what you’re missing?

                mobile2crm

                Just fill in your contact below and we’ll do the rest:

                  To Get Started

                  Please help us understand your requirements:

                    To Get Started

                    Please help us understand your requirements:

                      Contact Us

                      mobile2crm

                        Contact Us

                          mobile2crm

                          Request Demo

                            Request Demo