Microsoft Teams Call Center

“Our international call center is the main pillar of our operations. Our sales, operations and whole business depend on our ability to provide immediate quality service to client travelers.
Mobile2CRM replaced our call center systems within three weeks from “go” to full production – providing us with the durable, future-proof infrastructure and communication envelope we so desperately needed.”

“Our international call center is the main pillar of our operations. Our sales, operations and whole business depend on our ability to provide immediate quality service to client travelers.
Mobile2CRM replaced our call center systems within three weeks from “go” to full production – providing us with the durable, future-proof infrastructure and communication envelope we so desperately needed.”

The Customer

A 100-agent-strong travel agency call center cranking out 80,000 local and international call/minutes per month.

Challenge:

The call center was based on Google Suite only, which wasn’t stable enough and did not provide the level and quality of service required.

Solution:

Mobile2CRM recommended a solution based on Microsoft Teams and Mobile2Teams, offering call recording and integrated with Liveagent’s CRM and Power BI options.

Mobile2Teams added features and benefits on top of the standard Microsoft Teams capabilities, including landline and cell phones call/SMS/1:1 WhatsApp recording and archiving, Teams calls CRM integration, real time display, silent monitoring

Outcome and benefits:

A robust, quality infrastructure based on Microsoft Teams and Mobile2Teams geared to answer all call center and business communication needs, streamlining operations and costs. A happy customer.