Regulatory & Corporate Governance Requirements
“With corporate purchasing activity spanning 10 different time zones, efficient businesses must enable employees to conduct calls 24/7. This requires the use of personal cellphones.
Mobile2CRM helped us implement this with cellular call recording and call analytics”
“With corporate purchasing activity spanning 10 different time zones, efficient businesses must enable employees to conduct calls 24/7. This requires the use of personal cellphones.
Mobile2CRM helped us implement this with cellular call recording and call analytics”
The Customer
A global agricultural enterprise
Challenge:
Corporate buyers were conducting business calls with suppliers from 10 different countries. All calls needed to be recorded in order to prevent all misunderstandings. The company did not have a call recording solution.
Solution:
Mobile2CRM added an auto-call-recording virtual mobile number + Whatsapp + business SMS on all purchasing department staff (buyers) cellphones, empowering buyers with the ability to hear supplier call recordings using their cellphones.
This enabled implementing analysis and performance improvement tools – reports, call recording data, etc. and integrating corporate systems with analytics vendor systems to extract business critical information from recorded calls.
Outcome and benefits:
Data analytics capabilities were introduced facilitating operational efficiency and quick dispute resolution. Needless to say, regulatory & corporate governance compliance requirements were met.
