The Top Three Company Phone Systems in 2022 – Quick Recap
There are many operational essentials when it comes to effectively running a business and communicating with customers or clients, as well as with partners. Not only do businesses now need to ensure that communication is efficient and easily tracked (including cellular communication of course), but they also need to make sure information is stored securely and in a way that makes it accessible. For this reason, both CRM systems and effective company phone systems are absolutely critical parts of day-to-day operations.
The difficulty comes in choosing which systems are right for your business and which cover all of the features you need. We’ve taken some time to look at the options and chosen a winner (and a couple of runners-up) to help you choose The Best Company Phone System for your business.
The Importance of Seeing the Full Picture
There are lots of key touchpoints with customers. Calls, emails, and even texts or WhatsApp messages. For businesses, it’s incredibly important that they can see the full picture to be able to ensure service quality, streamlined and efficient operations, correctly update CRM and other systems, and have a full log and documentation should any issues arise in the future.
The main problem that modern businesses face is consistency. Tracking calls on phones in an office is simple enough, but what happens when your teams are frequently using their cell phones when working remotely, or on the road?
We are working in an evolved and very often hybrid business environment where many more scenarios need to be considered to form a complete, 360-degree view of the business.
Before Covid-19, fewer than 1 in 5 employees were working remotely. This number is now expected to be in the region of 70% in the category of employees who can work from home or other remote locations. For this reason, cell phones are being relied on more than ever.
For a business, it’s important to be able to monitor this mobile information in the same way you might monitor calls in the office. It allows you to see the full picture and is critical to ensuring a smooth experience for customers and a CRM system that is completely up-to-date.
Access to up-to-date information, for modern sales and support teams, is invaluable. An account or case is no longer expected to have a single account manager. Large teams need access to information from wherever they might be, and connecting mobile devices to the company’s CRM and other systems is critical to the success of this.
Should A Business Provide Employees with Mobiles?
When it comes to “work phones” businesses have a few options available to them, and it is the responsibility of business leaders to find a balance that works for both resources and budgets and core operational needs.
Companies can provide employees with company-owned cell phones, or rely on a BYOD (bring your own device) system, where workers are using their own cell phones. Which is better might depend on the size of your team or how regularly they are expecting to use these devices.
Some companies choose to reimburse their employees for the cost of these devices but for smaller businesses with more limited resources, the priority will likely be ensuring that the devices are secure.
Why Employee Privacy Is Important
Businesses must be able to monitor activity without impeding on employee privacy. A good system will allow the separation of personal and work usage.
It’s not really a surprise that employees want to keep their work and personal communications separate. Trusting employees and ensuring that they feel trusted is very important for maintaining ethics, morale and keeping good employees engaged with the practices of your business.
In a 2020 survey, 57% of respondents stated that smartphones were the most vulnerable endpoint of their organization. It’s a communication channel that simply cannot be ignored, but getting that balance right is incredibly important.
So Which are the Top Three Company Phone Systems for 2022?
Now, for the most important part – the best phone system for your business.
Our Winner: Microsoft Teams
Our winner is Microsoft Teams and, more specifically, Teams partnered with Mobile2Teams™. To those researching the best options for company phones the possibilities with this option are really very intriguing and the software is extremely powerful.
Many businesses are already using the Microsoft Office Suite and Teams for basic external and internal communications, but its functionality expands much further than simple chat, conferencing and admin functions.
As a standalone product, it does an excellent job for calls and messages, but when partnered with Mobile2Teams™, the end result is a much more comprehensive organizational communication envelope, that also caters for mobile cellular network-native voice, text and WhatsApp communications – not the techno-compromise of using VOIP.
- CRM Integration – Capturing voice, text (SMS) and WhatsApp communications securely in your chosen system
- Call Recording for voice, text and WhatsApp communications
- Transcription – Teams and cellular voice call transcription for improved information quality
- Click to Call – Business calling and texting directly from your selected CRM mobile apps
- Intelligence – Integration with call analytics systems for a better overview of data
- Cellular Calling – Cellular mobile calling using the Microsoft Teams number, (protecting personal employee information)
- Extra numbers – Multiple phone numbers per individual user
- Number porting – Keep the same geographical numbers wherever you are working from
The real strength of this option lies in the fact that so many businesses already have and use it. The expansion of its functionality with Mobile2Teams makes it a very flexible option for businesses of pretty much all sizes.
Major distinction – cellular native solution – not mobile VoIP
Our first runner-up is one of the most popular business communication systems. It has established itself as one of the leading services on the market.
RingCentral will integrate with the likes of Google, Oracle and Salesforce and offer users varying (tiered) features.
At a basic level, it offers effective call management, useful admin tools and a fairly flexible API making it great for businesses with internal development teams and a need to adapt the program to fit their needs.
The tiered rollout means that those really getting the most from the system will be medium and large businesses with the feature-heavy tiers not really being the best fit for small teams.
- Comprehensive contact center capabilities
- CRM Integrations – Connect vital mobile data with Salesforce, Zendesk, and other key operational systems
- Call Recording – Making it possible to accurately investigate issues or disputes
- User-Friendly Interface – A good option for businesses that have employees with varying technical abilities
- App Calling – Making it easy to access the system on the go whilst protecting employees’ personal cell details
- Voicemail and Greetings Features – Providing a seamless experience for customers
Distinct drawback – US mostly
DialPad might be familiar to those who have used the conferencing software system, UberConference. DialPad is their VoIP alternative and is a fairly strong option for communications monitoring.
Just as with the other systems, DialPad is compatible with a number of providers, Google and Microsoft to name a couple.
Unlike RingCentral, the lower tiers offer slightly more for smaller businesses although they don’t expand at the higher levels to the same degree as those in first and second place on our list.
- Comprehensive contact center capabilities
- Company Number Use – Protects employees personal data
- Data backup – Protects essential data in the event of program failure
- Cloud-based System – Ensures mobility and ease of use
- API – Allows companies to mold the technology to fit existing systems
Distinct drawbacks – US mostly, VoIP technology
Setting up Your Company Phone System
With our basic round-up complete, it’s time to discuss how you can go about implementing our #1 recommended system, Microsoft Teams.
Mobile2CRM helps businesses to capture cell phone interactions without compromising employee privacy. The system prioritizes compliance and capture and helps businesses create systems that work for them.
Request a demo and find out how the system can work for you. You will get an opportunity to ask our experts about any special requirements or specific questions and begin accurately and securely monitoring your business’s communications.