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Going into Crisis Mode – Your Workforce and the New Normal

While we are facing the 2nd wave of COVID-19 (or a spiking first – depending on the expert you listen to), enterprises need to
Mobile Call Recording for Call Centers

How to listen to the silent voice of your customers

Did you know that the majority of business calls between your organization and the outside world are now mobile-based? Just think about your employees

What do you really remember after your last customer call?

Hermann Ebbinghaus and other leading memory researchers measured the decrease in the ability of the brain to retain memory over time. He documented the
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